![]() However, at the same time the call center has less control over the software’s capabilities. This means that call centers that utilize it don’t have to worry about regular maintenance. Cloud-based software is maintained and run by software companies. The other option for call center software is cloud-based. Also note that on-premise software is the more expensive option overall. This is why it is usually used by enterprise companies with a designated tech team. However, they must perform regular maintenance and upgrades on their own. Call centers that use on-premise software have more day to day control over their software and how they utilize it. This software is installed, hosted, and maintained on-site at the call center, and normally requires a utilization license. ![]() Some call centers will opt for on-premise hosted software.
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